Refund and Cancellation

How to cancel, what you get back, and how long it takes. Written so you can decide before you pay rather than find out afterwards.

Effective 22 August 2026

1. Cancelling

Tell us through the contact page or on WhatsApp. There is no notice period, no cancellation fee and no form to chase. We will confirm in writing.

Your workspace stays open until the end of the period you have paid for. After that it stops renewing. Nothing is deleted at the moment you cancel.

2. When we refund

• It does not work as described. If the service materially fails to do what we said it would, tell us within 7 days of noticing. We will fix it, and if we cannot, we refund the affected period in full.
• We charged you in error. A duplicate charge, a charge after cancellation, or a wrong amount is refunded in full, always.
• We end your service without cause. If we withdraw the service ourselves, the unused part of what you paid is refunded pro rata.

3. When we do not

• A period you have already used. Cancelling mid-cycle does not refund that cycle, and part months are not pro rated.
• One-off setup, migration, data entry or training work that has already been carried out.
• An account we closed for a breach of ourTerms of Service.
• Deciding you no longer need the software, where it works as described.

Anything we gave you free, including free setup under a founding firm arrangement, has no cash value and is not refundable.

4. How long a refund takes

We approve or decline within 7 working days of your request and tell you which. An approved refund is issued to the original payment method within 7 working days of approval. Your bank or card issuer then takes its own time, usually 5 to 10 working days, which is outside our control.

5. Your data after cancellation

Export your data at any time before your paid period ends. After it ends we keep your workspace recoverable for 30 days, so an account closed by mistake or reopened after a change of mind loses nothing. After 30 days it is deleted.

Ask us within that window and we will export your data for you in a machine readable form at no charge. Deletion is covered further in ourPrivacy Policy.

6. If you disagree with a decision

Reply and say so. A person reads it, not a queue. If we still disagree, the dispute process in our Terms of Service applies. Please raise it with us before asking your bank for a chargeback: a chargeback freezes the account while it is investigated, which helps neither of us.

7. Contact

Refund and cancellation requests go to Interix through thecontact page. Include the email or phone number on the account so we can find it.